Dowling Consulting
Glenn is now working as a senior consultant with Dowling Consulting

  Glenn Schwarz

Managing Applications in a Service Environment

This presentation has been delivered to the National ITSMF Conference as well as the South Australian and Victorian Branch forums.


As business demands more from IT we are driven to push the boundaries on what we can deliver to our clients.  This presentation is a look at the new levels of service business is demanding from software applications and how ITIL can help deliver these expected services.