Dowling Consulting
05-11-2008 
Glenn is now working as a senior consultant with Dowling Consulting


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  Glenn Schwarz

Managing Applications in a Service Environment

This presentation has been delivered to the National ITSMF Conference as well as the South Australian and Victorian Branch forums.

Abstract:

As business demands more from IT we are driven to push the boundaries on what we can deliver to our clients.  This presentation is a look at the new levels of service business is demanding from software applications and how ITIL can help deliver these expected services.